To Place An Order

• Place an order at our online store or call us at 816.753.8808. Orders will only be confirmed, after availability and prices are verified.

Contact Us

• If you have any questions about our store policy please do not hesitate to contact us at 816.753.8808 or e-mail us at katoart@aol.com Store hours are Monday through Thursday 10 a.m. to 6 p.m. Friday, Saturday 10 a.m. to 9 p.m. Sunday 12 to 5 p.m.

Payment Option

• We accept Master Card, Visa, and Discover Card, Money order and personal checks. $35.00 Charge for any return checks.

Sales Tax

• Missouri Sales Tax applicable to all sales within the state of Missouri. For order outside Missouri we are not required to collect sales Tax. Shipping charges are extra.

Furniture Assembly

• On the occasion that the furniture ordered requires assembly. Assembly is easy, requires tools that are available in every household such as screwdrivers, wrenches.
• If you require assembly, please let us know when placing an order. There will be additional fee for assembly and shipping.
• During Assembly if you encounter damaged or missing parts, in most cases we will ship a new part to replace the defective one.
• During Assembly if you encounter damaged, defective or missing parts, please let us know immediately all damaged or missing parts must be report within 7 days of receiving item.
• Please keep all damaged parts in case we have to request it back.
• You are fully responsible to cooperate with the return of the damaged item if we deem if necessary to have it back. Failure to return damaged item will cause us to charge your credit card for the price of the returned item.

Shipping

• Shipping charges range between 16 to 25% over and above the price of your purchase.
• Smaller items we use Fedex ground or UPS Ground.
• Larger items will be depend on your location.
• Shipping cost is based on your entire order as long as it is delivered to one location. You can always call us to verify shipping.

Delivery

• In General, orders are shipped within 5-7 business days of receiving full payment.
• If an item is out of stock, you will be notified and be given an approximate date when item is expected in our warehouses and an appropriate shipping date will be given.
• To be able to provide you with the lowest shipping rates, all deliveries via freight companies will be curbside deliveries. It will be your responsibility to bring the furniture inside the premise.
• Inside home delivery is available for an additional fee. For “White Glove delivery that includes inside delivery, placement of items in room of choice, light assembly, and removal of cartons and other packaging materials please contact us for additional fees.
• You must let us know prior to placing an order if you wish to have inside delivery or “White Glove” delivery, so we can provide you with an accurate quote for shipping, including these services.
• The freight company will contact the customer in advance to schedule time of delivery.
• Freight companies will only give a time slot for delivery which is usually 2 to 4 hours, or sometimes it can be during business hours with no specific time. You will have to make arrangements to receive the package or have someone at your home or business to receive it on your behalf.
• If your address is not accessible by the delivery truck, we will arrange for the transport of your merchandise to the nearest accessible point, and it will be your responsibility to provide transportation from that point o your final destination.
• If a freight company is asked to make another delivery attempt, an extra delivery fee of $75.00 will be assessed.
• If you require your delivery to be on a Saturday, there will be an extra charge.

Accepting Merchandise

• Prior to signing off your freight bill, it is your responsibility to inspect your parcel and boxes from the outside for any visible damages, dents, dings, holes, rips that could have occurred in transit and have all comments noted on the freight bill at the time of delivery.
• Please verify the number of boxes you received matching the number of boxes on the freight bill.
• Do not refuse an order because an item appears damaged, just note the damages on the bill of lading.
• Refusing an order this basis will result in cancellation fees, restocking fees and freight charges being applied.
• During delivery if in double please call us.
• Failure to note damages on the freight bill will absolve the shipping company of any responsibility if a damage claim is submitted at a future date.

Cancellations and Return Policy

• Orders may be cancelled in whole or in part at our sole discretion, taking into account the status of your order at the time you request cancellation.
• When you request to cancel an order prior to shipping we reserve the right to charge a $25 cancellation fee or 3% of the total order or which ever is higher.
• If the cancellation due to an item being out of stock or discontinued no fees will be applied.
• In the event of returning an item, you will be required to reimburse us for the actual shipping cost both ways.
• In addition a charge of 10% of the total invoice will be accessed for restocking fees.
• Credits take 2-5 business days to appear on a credit card.
• You must be sure to measure the areas that the furniture is going to be placed, and you have to be determined about the finish, the color and the size. We do not accept any return on this basis.
• We do not guarantee color, tone, shades or finishes on any item because screen settings may vary from PC To PC.

J. M. Porters Disclaimers

• This site and www.jmporters.com may contain inaccuracies and typographical errors.
• We does not offer free Artwork, gifts, furniture or products when total is Zero and quantity is one please proceed to product options.
• We do not warrant the accuracy or completeness of materials or any opinion, advice statement on this site.
• Original artwork and limited edition prices are subject to be change without notice depends on availability.
• By using this site you agree that your use is at your own risk.
• We disclaim all warranties, express or implied including but not limited to implied warranties and fitness for a particular purpose.
• We do not warrant that this site, its services, or e-mails are sent from are free of viruses or other harmful components.
• We will not be held liable for any damages of any kind arising from the use of this site.
• To the extent permissible by law, J. M. Porters disclaims all warranties express and implied, including but not limited to, implied warranties of merchantability and implied warranties of fitness for a particular purpose.
• We further disclaim any damages, including consequential, indirect, and exemplary or punitive damages arising out of your use of the web site or your purchase of products from us. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages.
• If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

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